Refund & Shipping Policy

Last updated: July 2026  |  Effective immediately

This Refund & Shipping Policy applies to all purchases made through ashephardsrhodes.com from A Shephard’s Rhodes (A.S.R) LLC. Please read it carefully before placing an order.

All Sales Are Final

Because of the nature of our products, all sales are final and we do not offer refunds, returns, or exchanges except where required by law or as described below. By completing a purchase, you acknowledge and agree to this policy.

Digital Products

Digital products are delivered electronically and are available immediately upon purchase. Due to their nature, digital products cannot be returned and are non-refundable.

Physical Products

Physical products are sold as final sale. We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your physical item arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at Ashephardsrhodes@gmail.com with your order number and a photo of the issue. We will work with you to repair, replace, or refund the affected item at our discretion. This does not affect any rights you may have under applicable law.

Order Cancellations

Orders may only be cancelled before they have been processed, shipped, or (for digital goods) delivered. Once an order has shipped or a digital product has been delivered, it can no longer be cancelled.

Shipping

Physical products are shipped to the address provided at checkout. Estimated processing and delivery times are shown at checkout or in your order confirmation. Shipping costs are calculated at checkout based on destination and method.

• We are not responsible for shipping delays caused by the carrier, weather, or other circumstances outside our control.
• Please ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
• Once a package is marked delivered by the carrier, responsibility passes to the customer. For lost or stolen packages, please contact the carrier directly.

International Orders

If we ship outside the United States, any customs duties, taxes, or import fees are the responsibility of the customer.

Questions

For any questions about your order, shipping, or this policy, email us at Ashephardsrhodes@gmail.com.